Philippa Summers Acupuncture

Our overriding priority is to continue to you offer the highest level of care while doing everything we can to reduce Covid risks.  We have made changes at West Norwood Therapies to carefully ensure that your visit is as safe as possible for everyone. I hope that by having robust measures in place you will feel safe and able to fully relax when you come.

What we are asking of you please

• Please do not come if you feel unwell with symptoms that have come on in the last 10 days and are unusual for you and include fatigue, runny nose, sneezing, sore throat, headache, loss of appetite, headache, fever, changes in taste or smell or stomach pains.

• Please do not come if you have been in close contact with someone with suspected Covid within the past 5 days.

• Bring your own drinking water.

• Arrive no more than 5 minutes early for your appointment.

• Wash your hands when you arrive.

• Wear a face mask during your treatment.

• Please pay by bank transfer before your appointment or on the day as I am no longer taking cash or cheque payments.

 Thank you, we do appreciate your co-operation.

What we have done

• The couch, bolsters and cushions are all wiped down with disinfectant between clients.  Blankets are freshly washed for each client.

• I will check your temperature on arrival and give you a face mask.

• I will be wearing a face mask. I will wash and disinfect my hands regularly during your treatment and, of course, between appointments.

• We have a hepa air filter to clean and refresh the air during and between treatments.

• There is a 15 minute gap between appointments to avoid any face to face contact between clients, and allow us time to thoroughly clean, disinfect, air the room and change PPE. To support this we will ask you to arrive no more than 5 minutes early for your appointment.

• In order to limit face to face contact time, for new clients I will schedule a separate 45 minutes phone or zoom call to discuss your health issues in detail before we meet for your treatment.  Please book the face to face appointments a few days ahead where possible to allow some leeway in arranging the call.

• To further reduce the time spent face to face together in the room I will sit just outside the room while you are relaxing with the needles in, but only if you feel comfortable being in the room on your own. I would always be within earshot and would pop in regularly to check you are ok.

There is also a pre treatment screening form to sign 

• To ensure that you do not come for treatment if you have been advised to self-isolate or if you feel unwell.

• To acknowledge that you understand whatever measures we have in place we cannot completely remove the risk of transmitting Covid, and that you accept any risk.

• I will send this out by email when you book, so that you have time to cancel your appointment or discuss any issues before you come if necessary. I will have a hardcopy in your file for you to sign before each appointment.

Thank you so much for your co-operation.